to question and improve

Archives for April, 2007

• Get one million “friends” and win a million euro (or not)
• Put on the golden parachutes
• A “weird” quote
• A worthless customer contact
• Better design for medical devices
• Shouting at your customers
• Customer service by email is like a black hole
• Long term contracts suck
• Hey customer, we are sooo lame!

Contact

• daniel.hofstetter (at) 42dh.com
• twitter.com/dhofstet

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